Conditions d’utilisation

Hamax.shop Terms of Service

Effective Date: 26 August 2026

Welcome to Hamax.shop, a brand of AlpsDiscovery Sàrl (AlpsDiscovery Group).

These Terms of Service (“Terms”) govern your access to and use of the Hamax.shop website, online store, products, and related services.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

Please read them carefully before using Hamax.shop.

1. About Hamax.shop

Hamax.shop is a brand created and operated by:

AlpsDiscovery Sàrl
Chemin de Pré-Dessous 10A
1131 Tolochenaz
Switzerland

Swiss Registration Number: CHE-236.916.239

References in these Terms to “Hamax.shop,” “we,” “us,” or “our” refer, where applicable, to AlpsDiscovery Sàrl as the operator of Hamax.shop.

2. Use of Our Services

2.1 Eligibility

You must be at least 18 years old, or otherwise have the legal capacity required under applicable law, to enter into a binding purchase agreement with us.

By placing an order, you represent that you have the legal capacity to enter into the relevant transaction.

2.2 Lawful Use

You may use Hamax.shop only for lawful purposes.

You must not use our website or services:

In violation of applicable laws or regulations
For fraudulent or deceptive purposes
To interfere with the operation or security of our website
To attempt to gain unauthorized access to our systems or accounts
To transmit malicious software, viruses, or harmful code
To collect information about other users without authorization
To infringe intellectual property or other third-party rights

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers, company, or third parties.

3. Customer Accounts

3.1 Account Registration

Certain features may require you to create an account.

When creating or using an account, you agree to provide accurate, complete, and current information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please contact us promptly if you believe that your account has been accessed or used without authorization.

We may suspend or restrict an account where we reasonably suspect unauthorized, fraudulent, or abusive activity.

4. Products and Product Information

4.1 Product Descriptions

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, dimensions, compatibility information, and other product details.

However, minor differences may occur between website images and the actual product, including differences resulting from screen settings, product revisions, manufacturing changes, packaging changes, or supplier updates.

4.2 Product Availability

Products displayed on Hamax.shop are subject to availability.

Displaying a product on our website does not guarantee that the product will remain available.

We reserve the right to discontinue products or modify our product selection at any time.

4.3 Errors and Corrections

Despite our efforts, information on our website may occasionally contain typographical errors, inaccurate descriptions, incorrect pricing, availability errors, or other mistakes.

Where an obvious error affects an order, we may contact you to correct the issue or, where appropriate, cancel the affected order and refund any amount already paid.

5. Orders

5.1 Placing an Order

When placing an order, you agree to provide accurate and complete information, including billing, delivery, and contact details.

You are responsible for checking your order information before submitting the order.

5.2 Order Confirmation

After submitting an order, you may receive an automated order confirmation.

An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

We may verify payment, availability, delivery information, pricing, or other order details before processing an order.

5.3 Order Acceptance

An order is subject to our acceptance and product availability.

We reserve the right, where reasonably justified, to refuse or cancel an order, including in cases involving:

Product unavailability
Obvious pricing or product-information errors
Payment authorization problems
Incorrect or incomplete customer information
Delivery restrictions
Suspected fraud or unauthorized transactions
Suspected misuse of our website or services
Legal or regulatory restrictions

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to applicable law and payment-provider processing times.

6. Prices, Taxes and Payments

6.1 Prices

Product prices are displayed on Hamax.shop in the currency indicated on the website or during checkout.

Prices may change at any time. Price changes do not normally affect orders that have already been accepted.

6.2 Taxes and Additional Charges

Applicable taxes, shipping costs, and other charges will be displayed during checkout where applicable.

For international deliveries, additional customs duties, import taxes, VAT, brokerage fees, handling charges, or similar charges may be imposed by the destination country or logistics provider.

Unless expressly stated otherwise during checkout, such additional import-related charges are the responsibility of the recipient.

6.3 Payment

Payments may be processed by third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

We do not guarantee that every payment method will be available for every customer, order, or destination.

7. Shipping and Delivery

Shipping, processing, delivery times, tracking, international shipments, customs matters, and related conditions are governed by our Shipping Policy.

Estimated processing or delivery dates are estimates unless expressly stated otherwise.

Delivery may be affected by product availability, logistics providers, customs authorities, weather conditions, public holidays, supply-chain disruptions, or other circumstances outside our reasonable control.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

For eligible non-damaged goods, Hamax.shop permits customers to request a return within 14 calendar days from the date the goods are received, provided that the goods satisfy the applicable return conditions.

Eligible products must generally be new, unused, and in their original condition.

Certain products may be excluded from voluntary returns for hygiene, health protection, safety, personalization, or other legitimate reasons, as described in our Return and Refund Policy.

Nothing in these Terms or our policies limits mandatory consumer rights that cannot legally be excluded.

9. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged upon arrival, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, order details, packaging information, or other evidence reasonably necessary to assess the issue.

Claims involving defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law and our relevant policies.

10. Third-Party Logistics and Fulfillment

Hamax.shop may use third-party logistics providers, distributors, manufacturers, warehouses, resellers, carriers, and other fulfillment partners.

Products may therefore be dispatched from different locations depending on availability and logistics arrangements.

The sender or return address shown on a package may consequently differ from the registered address of AlpsDiscovery Sàrl.

Customers should follow the return instructions provided by our customer support team and should not send returns to our registered company address or Boutique-Showroom unless specifically instructed to do so.

11. Intellectual Property

11.1 Ownership

Unless otherwise indicated, content available through Hamax.shop, including:

Text
Graphics
Logos
Brand elements
Website design
Images owned by us
Videos owned by us
Product descriptions created by us
Software
Databases
Layout and other original website content

is owned by or licensed to AlpsDiscovery Sàrl and may be protected by copyright, trademark, and other intellectual property laws.

11.2 Permitted Use

You may access and use our website for personal and lawful shopping purposes.

Unless permitted by law or authorized by us in writing, you may not reproduce, copy, modify, distribute, commercially exploit, republish, or create derivative works from our protected content.

Third-party trademarks, photographs, descriptions, and other intellectual property remain the property of their respective owners.

12. Third-Party Services and Links

Hamax.shop may contain links to or integrations with third-party websites, payment providers, logistics providers, manufacturers, social media platforms, or other services.

Third-party services operate independently and may be subject to their own terms and privacy policies.

To the extent permitted by applicable law, AlpsDiscovery Sàrl is not responsible for the content, availability, security, or practices of independent third-party websites or services that are outside our control.

13. Reviews and Customer Content

Where Hamax.shop allows customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submission is lawful and does not violate the rights of another person.

You must not submit content that is fraudulent, defamatory, unlawful, threatening, abusive, infringing, misleading, or contains malicious software.

We may moderate or remove customer-submitted content where reasonably necessary, subject to applicable law.

14. Website Availability

We aim to keep Hamax.shop accessible and operational but cannot guarantee uninterrupted or error-free availability.

We may temporarily suspend, restrict, update, or maintain parts of the website for technical, security, operational, or maintenance reasons.

We are not responsible for temporary interruptions outside our reasonable control, subject to applicable mandatory law.

15. Disclaimer

We make reasonable efforts to ensure that the information provided through Hamax.shop is accurate and current.

However, to the fullest extent permitted by applicable law, our website is provided on an “as available” basis, and we do not guarantee uninterrupted availability or that all website information will always be free from errors.

Product-specific warranties, statutory warranties, guarantees, and mandatory consumer rights remain unaffected where applicable.

16. Limitation of Liability

To the fullest extent permitted by applicable law, AlpsDiscovery Sàrl shall not be liable for indirect, incidental, special, or consequential losses arising from the use of Hamax.shop, our services, or products where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or restrict mandatory rights or remedies available to consumers under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify AlpsDiscovery Sàrl against reasonable claims, losses, liabilities, damages, and expenses resulting from your unlawful use of our services, your material violation of these Terms, or your infringement of third-party rights.

This provision does not apply to the extent that a claim or loss is caused by AlpsDiscovery Sàrl or where such indemnification would be prohibited by applicable law.

18. Suspension and Termination

We may suspend or terminate access to an account or certain services where reasonably necessary, including in cases of:

Material violation of these Terms
Fraud or suspected fraudulent activity
Unauthorized account access
Abuse of our website or services
Security threats
Violation of applicable law

Termination or suspension does not affect rights and obligations arising from orders or transactions completed before termination, except where otherwise required by law.

19. Privacy and Data Protection

Our collection and processing of personal information are governed by our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for information about how personal data is collected, used, stored, disclosed, and protected.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, policies, technology, or applicable legal requirements.

The updated Terms will be published on Hamax.shop with a revised effective or last-updated date.

Changes will apply from the date indicated in the updated Terms, subject to applicable law.

Changes to these Terms will not retroactively alter completed transactions where doing so would be contrary to applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Where possible, the affected provision shall be interpreted or adjusted in a manner that most closely reflects its intended purpose while remaining legally enforceable.

22. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Switzerland, subject to any mandatory consumer protection rules that may apply.

Any dispute arising from or relating to these Terms, Hamax.shop, or our services shall be submitted to the competent courts in accordance with applicable law.

Nothing in this section is intended to deprive consumers of any mandatory jurisdictional protections or rights available to them under applicable law.

23. Contact Us

If you have any questions or concerns regarding these Terms, an order, or our services, please contact us:

Email: support@alpsdiscovery.com
Phone: +41 41 539 14 14

Boutique-Showroom (by AlpsDiscovery Group)

Visit us and explore a curated selection of wellness, lifestyle, and premium products at our Boutique-Showroom:

Rte des Ecluses 8
1997 Haute-Nendaz
Valais (VS)
Switzerland

Open on weekends.

Please contact us in advance regarding online-order returns, exchanges, or collections, as these may need to be handled through a different logistics location.