Hamax.shop Return and Refund Policy

Effective Date: 26 August 2026

Thank you for choosing Hamax.shop, a brand of AlpsDiscovery Sàrl (AlpsDiscovery Group).

This Return and Refund Policy explains the conditions under which products purchased from Hamax.shop may be returned, exchanged, or refunded.

1. Right to Return

Customers may request the return of eligible, non-damaged goods within 14 calendar days from the date the goods are received.

To qualify for a return, the product must be new, unused, and in its original condition, subject to the conditions and exclusions described below.

The 14-day return period begins on the calendar day following receipt of the goods.

Return requests submitted after the applicable 14-calendar-day period may be refused.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

2.1 New and Unused Condition

The returned product must be:

• New
• Unused
• Unworn, where applicable
• Unwashed, where applicable
• Undamaged
• Free from signs of use, installation, assembly, wear, alteration, or modification
• In the same condition in which it was received

Products showing signs of use or handling beyond what is reasonably necessary to inspect the product may not qualify for a full refund.

2.2 Original Packaging

Where reasonably applicable, the product should be returned with its original packaging, accessories, components, manuals, labels, tags, protective materials, and other items supplied with the product.

Packaging and accompanying materials should be returned in suitable condition.

2.3 Proof of Purchase

A valid receipt, order confirmation, order number, or other proof of purchase from Hamax.shop is required to process a return or refund.

3. How to Request a Return

Before returning a product, please contact our customer support team within 14 calendar days after receiving the goods:

Email: support@alpsdiscovery.com
Phone: +41 41 539 14 14

Please provide your order number, the product you wish to return, and the reason for the return.

We will provide you with the applicable return instructions and, where necessary, the appropriate return address.

Please do not send a return to our registered company address or Boutique-Showroom unless specifically instructed to do so by our customer support team.

4. Return Shipping

Unless the product is defective, damaged upon arrival, incorrect, or otherwise subject to mandatory rights under applicable law, the customer is responsible for the cost of returning the product.

Return shipping costs for voluntary returns of non-damaged goods are non-refundable.

We recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.

The customer remains responsible for appropriately packaging the returned goods to prevent damage during return transportation.

5. Defective, Damaged or Incorrect Goods

If you receive a product that is defective, damaged upon arrival, or different from the product you ordered, please contact us as soon as reasonably possible at:

Email: support@alpsdiscovery.com

Please provide:

• Your order number
• A description of the problem
• Photographs of the product, where appropriate
• Photographs of the packaging if the shipment arrived damaged
• Any other relevant information requested to assess the issue

Please retain the original product and packaging while your claim is being reviewed.

Defective, damaged, or incorrectly supplied products will be handled separately from voluntary returns of non-damaged goods and in accordance with applicable law.

6. Exchanges

For eligible new and unused products, please contact us within the 14-calendar-day return period if you would like to request an exchange.

Exchanges are subject to product availability.

For defective, damaged, or incorrectly supplied products, we may offer an appropriate replacement, exchange, refund, or other remedy depending on the circumstances and applicable law.

7. Products Excluded from Return

For health protection, hygiene, safety, or other legitimate reasons, certain products may not be eligible for voluntary return once they have been opened, unsealed, used, activated, personalized, or otherwise made unsuitable for resale.

Depending on the product, exclusions may include:

• Gift cards
• Personalized or custom-made products
• Opened or used health and personal care products
• Hygiene-sensitive products once opened or unsealed
• Consumable products once opened
• Certain beauty, cosmetic, and self-care products once opened
• Products with broken hygiene or safety seals
• Products that have been used, installed, assembled, altered, or modified
• Products that cannot reasonably be resold for health protection, hygiene, or safety reasons

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

8. Inspection of Returned Goods

All returned products may be inspected after receipt.

We may verify the condition of the product, packaging, accessories, labels, manuals, and other supplied components before approving a refund.

A return may be refused, or the refundable amount may be reduced where permitted by applicable law, if the product:

• Has been used
• Has been damaged after delivery
• Shows excessive signs of handling or wear
• Has been altered or modified
• Is missing components or accessories
• Is not returned in substantially the condition in which it was received
• Is otherwise ineligible under this policy

This does not apply where the damage, defect, or incorrect delivery is attributable to us, our supplier, or the carrier, as applicable.

9. Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the applicable refund will be issued to the original payment method, unless another method is required or agreed upon.

We aim to process approved refunds within 30 working days after receipt and inspection of the returned goods.

Please note that banks, credit card providers, and payment institutions may require additional processing time before the refunded amount appears in your account.

Original delivery charges and return shipping costs may be excluded from the refund where permitted by applicable law and depending on the reason for the return.

10. Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not received it, please:

• Check your bank account or credit card statement again.
• Contact your bank, credit card provider, or payment institution, as processing and posting times may vary.
• Contact us if the refund still cannot be located.

Email: support@alpsdiscovery.com
Phone: +41 41 539 14 14

11. Third-Party Logistics and Return Addresses

Hamax.shop may use third-party logistics providers, distributors, manufacturers, warehouses, resellers, and other fulfillment partners for order processing and delivery.

As a result, the appropriate return address may differ depending on the product and the original fulfillment location.

For this reason, customers should contact us before sending a return and follow the return instructions provided by our customer support team.

Sending a product to an unauthorized or incorrect address may delay the processing of the return.

12. Responsibility for Returned Goods

Customers are responsible for ensuring that returned goods are securely packaged and sent in accordance with the return instructions provided.

We recommend retaining proof of shipment and any tracking information until the return has been confirmed as received and processed.

Hamax.shop cannot be responsible for returned goods that are lost or damaged during return transportation where the return shipment was arranged by the customer, except where otherwise required by applicable law.

13. Mandatory Consumer Rights

This Return and Refund Policy provides the conditions applicable to voluntary returns offered by Hamax.shop.

Nothing in this policy is intended to exclude, restrict, or reduce any statutory warranty, guarantee, consumer protection, or other rights that customers may have under applicable mandatory law.

Where mandatory law provides the customer with rights that are more favorable than the provisions of this policy, the applicable mandatory legal provisions shall prevail.

14. Contact Information

If you have any questions or concerns regarding a return, refund, exchange, or this Return and Refund Policy, please contact us:

Email: support@alpsdiscovery.com
Phone: +41 41 539 14 14

Boutique-Showroom (by AlpsDiscovery Group)

Visit us and explore a curated selection of wellness, lifestyle, and premium products at our Boutique-Showroom:

Rte des Ecluses 8
1997 Haute-Nendaz
Valais (VS)
Switzerland

Open on weekends.

Please contact us before bringing or returning an online order to the Boutique-Showroom, as online returns may need to be sent to a different logistics location.

Company Information

AlpsDiscovery Sàrl
Creator and operator of the Hamax.shop brand

Chemin de Pré-Dessous 10A
1131 Tolochenaz
Switzerland

Swiss Registration Number: CHE-236.916.239

Thank you for choosing Hamax.shop, a brand of AlpsDiscovery Sàrl.

We value your satisfaction and appreciate your trust in us.

Last updated: 26 August 2026