Hamax.shop Shipping Policy

Effective Date: 26 August 2026

Thank you for choosing Hamax.shop, a brand of AlpsDiscovery Sàrl (AlpsDiscovery Group).

This Shipping Policy explains how orders placed through Hamax.shop are processed, shipped, and delivered.

1. Shipping Information

1.1 Order Processing

We strive to process and ship your order as efficiently as possible.

Once your order has been placed and payment has been successfully received, please allow up to 14 business days for order processing before shipment.

Processing times may vary depending on product availability, order volume, supplier availability, or other operational circumstances.

1.2 Shipping Methods

We offer various shipping methods depending on the destination, product, and availability of our logistics partners.

The available shipping methods will be displayed during the checkout process. You can select the available option that best suits your needs.

Not all shipping methods may be available for every product or destination.

1.3 Shipping Costs

Shipping costs are calculated based on factors including the selected shipping method, delivery destination, and the weight and dimensions of the items ordered.

The applicable shipping cost will be displayed during checkout before you complete your order.

2. Shipment Tracking

2.1 Order Confirmation

After placing your order, you will receive an order confirmation email containing the relevant order details.

Please review your order confirmation carefully and contact us as soon as possible if you notice any incorrect information.

2.2 Shipment Notification

Once your order has been shipped, you will receive a shipment notification by email.

Where tracking is available, the shipment notification will include a tracking number or tracking information provided by the relevant carrier.

Please note that tracking availability may depend on the selected shipping method and logistics provider.

3. Shipping and Delivery Times

3.1 Estimated Delivery Times

Estimated delivery times vary depending on the destination, selected shipping method, product availability, customs procedures, and logistics provider.

Any delivery time displayed during checkout or otherwise communicated to you should be considered an estimate unless expressly stated otherwise.

The estimated delivery period begins after the order has been processed and handed over to the carrier.

3.2 Delivery Delays

While we make reasonable efforts to ensure timely processing and delivery, delays may occur due to circumstances outside our reasonable control, including:

• Adverse weather conditions
• Customs clearance procedures
• Carrier or logistics delays
• Public holidays
• High seasonal order volumes
• Incorrect or incomplete delivery information
• Import restrictions or inspections
• Supply-chain disruptions
• Other external circumstances beyond our reasonable control

We appreciate your patience and understanding if such delays occur.

4. International Shipping

4.1 Customs, Duties, Taxes and Fees

For international shipments, customs duties, import taxes, VAT, handling charges, brokerage fees, or other charges may be imposed by the authorities or service providers in the destination country.

Unless otherwise expressly stated during checkout, such additional charges are not included in the purchase price or shipping charges paid to Hamax.shop and are the responsibility of the recipient.

Customs regulations and charges vary by country. We recommend checking the applicable requirements with the relevant authorities before placing your order.

4.2 Delivery Restrictions

Certain products may be restricted or prohibited from being shipped to particular countries or regions.

Customers are responsible for ensuring that products ordered from Hamax.shop may lawfully be imported into and received at the selected destination.

Where we become aware that an item cannot be shipped to your destination, we may contact you to arrange an appropriate solution.

5. Delivery Information

5.1 Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your name, street address, postal code, city, country, telephone number, and any other relevant delivery information before completing your purchase.

If you discover an error after placing your order, please contact us as soon as possible.

5.2 Failed or Undeliverable Shipments

If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or another circumstance attributable to the recipient, the shipment may be returned to us or to the relevant logistics partner.

Additional shipping, return, storage, customs, or re-delivery costs may apply where permitted by applicable law.

6. Order Changes and Cancellations

6.1 Order Changes

If you need to change your order, including the delivery address or items ordered, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

We cannot guarantee that changes will be possible once order processing has begun.

6.2 Order Cancellations

If you wish to cancel your order, please contact us promptly.

We will attempt to cancel your order if it has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. Any applicable return or refund rights will be handled in accordance with our applicable return/refund policy and mandatory consumer protection law.

7. Damaged, Missing or Incorrect Shipments

If your shipment arrives damaged, contains an incorrect item, or appears to be incomplete, please contact us as soon as reasonably possible.

To help us investigate the matter efficiently, we may ask you to provide:

• Your order number
• A description of the issue
• Photographs of the product and/or packaging
• Any relevant information provided by the carrier

Please retain the original packaging until the matter has been reviewed.

8. Contact Us

If you have any questions or concerns regarding your order, delivery, or this Shipping Policy, please contact us:

Email: support@alpsdiscovery.com
Phone: +41 41 539 14 14

Boutique-Showroom (by AlpsDiscovery Group)

Visit us and explore a curated selection of wellness, lifestyle, and premium products at our Boutique-Showroom:

Rte des Ecluses 8
1997 Haute-Nendaz
Valais (VS)
Switzerland

Open on weekends.

Company Information

AlpsDiscovery Sàrl
Creator and operator of the Hamax.shop brand

Chemin de Pré-Dessous 10A
1131 Tolochenaz
Switzerland

Swiss Registration Number: CHE-236.916.239

We value your satisfaction and appreciate your trust in Hamax.shop, a brand of AlpsDiscovery Sàrl.

Last updated: 26 August 2026